Peer economy grows rapidly with the fast development of
technology. Some well-known examples are Uber (car rides) and
In this design challenge, we build a responsible web application, Shwift, to eliminate the painpoints in the process of shift swapping and improve the work efficiency for employees and relevant stakeholders at local restaurants.
We started our design by researching the problem domain. In this step, we went to local restaurants nearby neighborhoods and interviewed multiple restaurant owners, managers, and employees. After hearing about their experience with shift-swapping, we created user scenarios to reflect the current problems they are facing. These scenarios illustrate a co-production of values for different user groups. Along with personas, these scenarios help us model the real-world needs and wants of users, as well as the pain points in the current system of shift swapping.
We identified three main groups of stakeholders: restaraunt owners, employees, and workers. All parties seeks different benefits from the system, and they exert different levels of influence on the implementation.
Creating the stakeholder map allows us to evaluate:
- who are most interested / benefits the most from the system?
- What problems should we prioritize to eliminate the current painpoints for the main user group?
- who is responsible for managing and maintaining the system, and why are they incentized to do so?
We then proceeded to making key interaction scenarios using storyboards. These storyboards are shows the desired solution for each problem faced by users currently. They are closely related to the desired outcome that our solution will bring to the problem context.
We choose a dynamic calendar design that allows the transparency of work shifts from worker to worker and between the manager and workers.We also consider that the user familarity with IOS and Google calendar design, which can help users quickly learn to use the system.
The key features of Shwift satisfy the needs of both employees and managers. Instant company-wide requesting helps employees find a swap as soon as possible while the point incentive system motivates employees to accept swap requests. To streamline the process, we also have an algorithm that automatically matches employees based on their schedules.
For managers, they are now able to monitor their staffs’ schedules all on one page and easily track swaps through swap notifications and swap overview.